How to Create a Return?

Follow the steps below to process a refund for a returned item:

Step 1. Navigate to Orders (as shown in “1”) from the left navigation menu and search for the required order number using the search bar (as shown in "2").



Step 2. Enter the order number in the search bar (as shown in "3") and select the relevant order from the search results to open its details (as shown in "4").

Step 3. Review the order details to ensure you have selected the correct order (as shown in "5"). Once verified, click Refund to initiate the refund process (as shown in "6").



Step 4. In the refund dialog, enter the quantity to be refunded for each applicable item and provide the reason for the refund. This information helps maintain accurate inventory and refund records (as shown in "7").



Step 5. Review the information to ensure it is accurate before proceeding ( as shown in “8”).


 

Step 6. Carefully review the refund summary to confirm that the correct products, quantities, refund amounts,(as shown in "9").
and refund reasons have been entered. Once verified, proceed to complete the refund process (as shown in "10").



Step 7. A Refund Payment dialog box will appear, allowing you to select the refund method. Choose either Cash or Wallet, depending on how the refund should be issued to the customer (as shown in "11").



Step 8. Once the refund has been processed successfully, the order status will be updated to Refunded, indicating that the refund has been completed for the selected items and amount (as shown in "12").



Step 9. Once the refund has been processed successfully, the order status will be updated to Refunded. You can also verify the refund activity in the order's Timeline, where the refund event, amount, and refund status are recorded for reference (as shown in "13").