Privacy Policy - COMMMERCE

Definitions

For the purposes of this Privacy Policy:

The Privacy Policy constitutes a legally binding agreement made between you, whether personally or on behalf of an entity or organization ( hereinafter to be referred to as “you” or “your” ) and Commmerce ( hereinafter to be referred to as “Commmerce”, "Company", “we”, “us”, or “our” ).
Merchants using Commmerce, End users who shop at Commmerce-based businesses, Commmerce’s Partners, Users of Commmerce apps, visitors on Commmerce’s websites, or anyone contacting Commmerce support- all hereinafter to be referred to as “you” or “your”
“Account” means a unique account created for You to access our Service or parts of our Service.
“Cookies” are small files that a website places on your computer, mobile device, or any other device. They contain details of your browsing history on that website and are used for many other purposes.
“Device” means any device that can access the service such as a computer, a cellphone, a digital tablet, etc.
“Personal Data” is any information that relates to an identified or identifiable individual.
“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit)
In our Privacy Policy, when we refer to “Merchants”, we mean our customers who use our Services, including visitors to our sites.
The users, visitors, and customers of our merchants’ sites are “End Users”.

At Commmerce, we are committed to conscientious data collection practices that prioritize user privacy. We carefully evaluate the types of information required to deliver our services, striving to limit our data collection to only what is essential for functionality and service improvement. Whenever feasible, we proactively delete or anonymize personal information when it is no longer necessary for the purposes it was collected. Our engineering teams collaborate closely with our privacy and security specialists throughout the development and enhancement of our products, ensuring that privacy considerations are integrated from the outset. This collaborative approach reinforces our dedication to creating solutions that safeguard your personal information while delivering value.

Guided by the principle that your data is fundamentally yours, we are devoted to using your information solely for your benefit. We recognize the importance of trust in our relationship with you and thus aim to be transparent about our data practices. By ensuring that your information is handled responsibly and with respect, we aspire to empower you as a user while continuously enhancing your experience with Commmerce’s services.

At Commmerce, we are committed to protecting your personal information and maintaining your privacy. When it comes to requests from third parties for your personal data, we will not disclose any information unless you have explicitly granted us permission to do so, or if we are compelled to comply with legal obligations. In instances where we are legally mandated to share your information, we will make every effort to notify you in advance unless we are prohibited from doing so by law. This steadfast policy reflects our dedication to transparency and your control over your own data.

This Privacy Policy outlines how Commmerce, including our affiliated organizations, collects, uses, and shares your personal information, as well as your rights regarding that information. It applies to all merchants, whether unregistered visitors, registered clients, or premium subscribers, and spans all Commmerce services, including our websites and related offerings. The terms of this Privacy Policy do not override any agreements you have with us or your rights under applicable data protection laws.

When you use our website or services, you trust us with your personal information. We take this responsibility seriously and aim to be transparent about the information we collect, how we use it, and the rights you hold concerning said information. We encourage you to review this Privacy Policy carefully, as it is vital to your understanding of our practices. If you do not agree with any of the terms in this Privacy Policy,we advise you to discontinue your use of our services and websites.

This Privacy Policy applies to any information gathered through our website and any related services, sales, marketing initiatives, or events, collectively referred to as "Services."

Thank you for being part of the Commmerce community. We are committed to safeguarding your personal information. If you have any questions or concerns about our policies or practices relating to your data, please reach out to us at support@commmerce.com .

HOW DOES THIS PRIVACY POLICY APPLY?

This Privacy Policy details how Commmerce collects and utilizes personal information for our own purposes, acting as a data controller. This includes information related to your account, your interactions with our Services, and any data submitted to our customer support, along with relevant information concerning your end users, such as data provided for payment processing services. Notably, this Privacy Policy does not govern the personal information of our employees or job applicants, unless they are merchants of our services. Additionally, it outlines your right to object to specific types of processing we may conduct.

Commmerce utilizes cookies and similar technologies to enhance your experience; further details are available in our Cookies Policy.

With regard to the personal information in Commmerce's possession, we function in different capacities in accordance with global data privacy laws. It is important to distinguish between "Commmerce Controlled PI," which refers to personal information for which Commmerce determines the purposes and means of processing, and "Merchants Controlled PI," where the merchant dictates these elements. For Merchants Controlled PI, Commmerce operates as a data processor or service provider under applicable regulations. This includes merchant-generated content and personal information of end users that we host and process on behalf of our merchants. Our merchants dictate how we handle Merchants Controlled PI according to their instructions and are responsible for ensuring their own collection and processing adhere to applicable laws.

We elaborate on how we collect and use Commmerce Controlled PI and your rights concerning this information. If you are an end-user of one of our merchant's sites, we recommend reviewing that site's specific Privacy Policy to understand how your data is managed.

WHAT INFORMATION DO WE COLLECT?

At Commmerce, we collect various types of personal information to provide our Services effectively. This includes the information you voluntarily provide when creating an account, such as your email address, first name, and last name. If you subscribe to our paid services, we may also gather your billing address and partial payment information from our payment processor (for instance, the last four digits of your card, the issuing country, and the expiration date).

We retain records of communications you send us, including customer support inquiries and contributions to our forums or message boards, with the understanding that information shared in public areas may be viewable by others. For merchants of our payment processing services, we might require additional information for setup and management, including your bank account details, name, address, phone number, date of birth, social security number, tax identification number, photo ID, and nationality.

As you use our Services—or if you engage with the sites of other merchants—we may collect information such as your IP address, preferences, browsing history prior to visiting our sites, browser details (including type and version), operating system, internet service provider, and unique device identifiers. We monitor user interactions with our Services, capturing data on timestamps, clicks, search activities, transaction details, referral pages, load times, and any issues encountered, like loading errors.

Additionally, we may gather information from our partners to enhance marketing initiatives, optimize our Services, and manage our advertising campaigns, including data related to when you view our ads. Information you provide directly or through third-party services when creating an account may also be collected.

In summary, we collect personal information that identifies individuals, alongside non-personal data from various sources, including what you provide directly, your interactions with our Services, and information obtained from external sources such as security agencies or social media platforms when you register using those accounts.

We specifically gather personal information that you willingly provide when registering for our Services, showing interest in our products, engaging in activities on the Services, or reaching out to us directly. By signing up or sharing your contact details on Commmerce.com, you authorize Commmerce (and its brands) to send you various forms of communication—alerts, SMS, promotional messages, or calls—at the contact information provided, regardless of whether those details are registered with the National Do Not Call Registry or the National Customer Preference Register. By receiving these communications, you agree not to hold Commmerce or its affiliates responsible for any complaints arising from such communications, as per the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010, or any applicable regulations.

The personal information we collect varies based on your interactions with us, the Services you use, and the choices you make. This may include publicly available personal information, such as names, phone numbers, and email addresses; personal details you provide, like taxation and financial information; and payment data necessary for transactions, which is processed through Cashfree (for which their Privacy Policy can be found here: [Cashfree Privacy Policy].

All personal information submitted must be accurate, complete, and true. You are responsible for notifying us of any updates or changes to this information.

We automatically collect some data—such as your IP address and browser/device characteristics—when you visit, use, or navigate our Services. While this information cannot specifically identify you, it may include device and usage data like your operating system, language preferences, referring URLs, device name, location, and other technical details. This information is essential for maintaining the security and operation of our Services, as well as for internal analytics and reporting.

Like many businesses, we also collect data utilizing cookies and similar technologies. We track online identifiers, including IP addresses and cookie identifiers, which are used for analytics and marketing purposes, along with other related data.

HOW WE COLLECT PERSONAL INFORMATION?

At Commmerce, we gather personal information through various channels, primarily in four ways:

Information You Provide:
When you engage with our Services, you supply certain personal details directly, such as your name and email address during account registration. We also keep track of your marketing preferences and any communications you send us, including customer support inquiries and contributions to our forums. Additional information may be collected from your responses to surveys, or forms. Occasionally, we may require specific information for contractual or legal purposes, such as when registering or transferring a domain name. If you choose to pay for the subscription, we may ask for a mailing address and jurisdiction to determine applicable taxes. Furthermore, if you use our payment processing services, we will collect essential information pertaining to your business and financial details, which could include bank account information, date of birth, and identification documents.
Information from Your Usage of Our Services:
When you utilize our Services, we collect data regarding your activities and interactions, which may include your IP address, device, browser type, and the web pages you visit, along with the duration of these visits. If permitted through your device settings, we may also obtain location information via our mobile applications. For users of our clients' websites, we gather interaction data in an anonymous or aggregated format to enhance and secure our Services.
Information from Other Sources:
If you use a third-party service, such as Google, to create an account, that service may share your account information, like your name and email address, with us. Your privacy settings on those platforms will govern the information shared, so it's wise to review their privacy policies. For detailed information regarding how these third-party platforms manage your data, please refer to their respective privacy policies.
Legitimate Interests
We have a legitimate interest in processing your personal information, provided that your rights and freedoms do not outweigh our interests. This includes operating our business, delivering customized advertising and communications to enhance our services, ensuring the security of our platform by implementing protective measures against fraud and abuse, and improving our offerings based on user interactions. Additionally, we may share your information with affiliated companies that assist us in refining our Services and comply with legal requirements or requests.

HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Services for a variety of business purposes, as described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the personal information we obtain about you for the following purposes:

To facilitate account creation and logon process
To streamline the account creation and login process, if you opt to link your Commmerce account to a third-party service (such as Google or Facebook), we will utilize the information you have consented to share from those platforms. This data helps us facilitate your account setup and access, ensuring a seamless experience in accordance with our contractual obligations. We may use your information to effectively manage user accounts and ensure they remain operational.
To send you marketing and promotional communications
We may use your personal information, along with that of our third-party marketing partners to send you promotional and marketing communications that align with your preferences. If you wish to stop receiving these marketing emails, you can opt-out at any time. For more details on your rights regarding privacy, please refer to the section titled "WHAT ARE YOUR PRIVACY RIGHTS" below.
To send administrative information to you
We may use your personal information to provide you with important updates regarding our products, services, and new features, as well as to inform you about any changes to our terms, conditions, and policies.
Fulfill and manage your orders
We may utilize your information to process and manage your orders, including payments, returns, and exchanges conducted through our Services.
To post testimonials
We may feature testimonials on our Services that could include personal information. Before we publish any testimonial, we will seek your consent to use your name and the content of your testimonial. Should you wish to update or remove your testimonial at any time, please reach out to us at support@commmerce.com, ensuring that you provide your name, the location of the testimonial, and your contact information.
Deliver targeted advertising to you
We may utilize your information to create and present content and advertisements that are aligned with your interests and location, including collaborations with third parties for this purpose. Additionally, we will assess the effectiveness of such content and advertising.
Request Feedback
We may use your information to solicit feedback and reach out to you regarding your experience with our Services.
To protect our Services
We may utilize your information to enhance the safety and security of our Services, which includes monitoring for and preventing fraud.
To respond to legal requests and prevent harm
To address legal requests and prevent harm, we may need to review the data we possess in response to subpoenas or other legal inquiries to determine how best to proceed.
To deliver services to the merchant
We may utilize your personal information to effectively provide the services you request. This includes processing your account setup, managing your preferences, and executing any transactions you engage in with our platform. By using our services, you enable us to customize your experience, ensuring that it aligns with your specific needs and requirements. Your information helps us facilitate timely communication regarding the status of your requests and provide assistance whenever necessary. Our commitment is to deliver high-quality services that not only meet your expectations but also enhance your overall experience with Commmerce.
To respond to user inquiries/offer support to merchants
We may utilize your personal information to address any inquiries you have and to provide solutions to any issues you may encounter while using our Services. This allows us to offer prompt and effective support tailored to your specific needs, ensuring that your experience with Commmerce is as smooth and satisfying as possible. By using your information, we can understand your concerns better and provide you with accurate responses, helping to resolve any challenges you face with our platform efficiently. Our goal is to ensure that you feel supported and valued throughout your journey with us.
Business Purposes and Data Analysis
Your information may also be utilized for various business purposes, including data analysis, recognizing usage patterns, assessing the effectiveness of our marketing campaigns, and enhancing our Services, products, and overall user experience. We may analyze and store this data in an aggregated and anonymized manner to ensure that it cannot be linked to individual users and does not contain personal information. Rest assured, we will not use any identifiable personal information without your explicit consent, prioritizing your privacy while leveraging data to inform our business strategies and service improvements.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

At Commmerce, we process your personal information under various circumstances, which are pivotal to our operations and services.

Consent
We may use your personal information only when you’ve given explicit consent for specific purposes. You have the right to withdraw this consent at any time, giving you control over how your information is utilized.
Performance of a Contract
We need your personal information to fulfill our contractual obligations to you, which include providing the services and products you request or responding to your inquiries. For instance, your email address is essential to enable you to access your Commmerce account.
Legal Obligations
We may be required to use your personal information to comply with legal mandates, such as tax regulations, and government requirements, or to respond to court orders and law enforcement inquiries.
Legitimate Interests
We have a valid interest in processing your personal information as long as your fundamental rights and freedoms do not outweigh those interests. This includes various aspects such as:
Operational Needs

Running our business effectively and offering you personalized advertising and communications to enhance our services.
Service Security

Analyzing and enhancing the safety and security of our services. This includes taking measures to combat fraud and abuse and ensuring a secure platform for all users.
Service Improvement

Continuously providing and enriching our services, incorporating personalized features based on user needs.
Collaboration with Affiliates

Sharing information with other Commmerce company affiliates that assist in improving the quality of our services.
Compliance and Anonymization

Adhering to legal requests while also anonymizing data for further analysis and usage.
Protection of Interests

Safeguarding your vital interests and those of others to ensure a secure environment for all users and partners.
Third-Party Interests

Supporting our partners who have legitimate interests in delivering targeted advertising or improving the functionality of their platforms.

We may need to process your personal information or share your data in various specific situations, ensuring that your information is handled with care and respect.

Vendors, Consultants, and Third-Party Service Providers:

We may collaborate with third-party vendors, service providers, contractors, or agents who perform essential services on our behalf. These entities may require access to your information to carry out tasks such as payment processing, data analysis, email delivery, hosting, customer support, and marketing efforts. Additionally, we might permit selected third parties to employ tracking technologies on our Services, allowing them to gather data regarding your interactions with our platform over time. Such data can help analyze user behavior, evaluate the popularity of content, and better understand online activity. Importantly, unless explicitly stated in this Privacy Policy, we do not share, sell, rent, or trade your information with third parties for their promotional purposes.
Business Transfers:

In the event of a merger, sale of company assets, financing, or acquisition of all or part of our business, we may share or transfer your information as part of the negotiation or transaction process.

USE OF GOOGLE MAP APIs

Our website, mobile application, and Facebook application incorporate Google Maps APIs to enhance features related to mapping and location-based services. For detailed information regarding the use of these APIs, you can review the Google Maps APIs Terms of Service]and Google’s Privacy Policy for a better understanding of how your data may be handled.

By utilizing our implementation of the Google Maps APIs, you consent to the collection of data about you, which may include both personally identifiable information, such as usernames, and non-personally identifiable information, including your location data. Specifically, we may collect address information as part of this functionality.

For a comprehensive overview of how we utilize this information, please refer to the sections titled "HOW DO WE USE YOUR INFORMATION?" and “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” in our Privacy Policy. We may analyze location data in combination with information from other data providers to enhance our services and provide a better user experience.

Please note that the Maps APIs we leverage may store cookies and other related information on your devices, allowing us to improve the functionality and responsiveness of our services. By interacting with our Maps API integration, you acknowledge and agree to these data practices as outlined, helping us furnish you with effective and personalized location-based services.

HOW LONG DO WE KEEP YOUR INFORMATION?

At Commmerce, we are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This retention period will be in accordance with applicable legal requirements, which may include obligations related to tax, accounting, or other legal matters that necessitate a longer storage duration. Generally, we will not keep your personal information beyond the time you maintain an account with us.

Once we determine that there is no ongoing legitimate business need to process your personal information, we will take appropriate actions to delete or anonymize the data. If immediate deletion or anonymization is not feasible—such as when your information is part of backup archives—we will securely store your personal information and ensure it is isolated from further processing. This practice guarantees that your data remains protected until we can safely delete it. Our goal is to uphold your privacy rights while maintaining compliance with relevant regulations, ensuring that your information is managed responsibly throughout its lifecycle.

HOW DO WE KEEP YOUR INFORMATION SAFE?

At Commmerce, we have established robust technical and organizational security measures aimed at safeguarding the personal information we process. These protocols are designed to minimize the risk of unauthorized access, data breaches, and other potential threats to your privacy. However, it is important to acknowledge that while we strive to maintain high-security standards, we cannot guarantee the absolute security of the internet itself. The transmission of personal information to and from our Services carries inherent risks, and we advise you to be vigilant when accessing our platform.

To enhance your security, it is essential that you access our services from a secure environment, such as a trusted device and network, to help protect your data from unauthorized interception. While we remain committed to taking all reasonable precautions to secure your information, the responsibility for protecting your personal information also lies with you. We encourage you to employ best practices, such as using strong passwords and keeping your login credentials confidential, to further mitigate risks associated with online data transmission. Our dedication to safeguarding your personal data is continuous, and we remain vigilant in our efforts to protect your information against emerging security threats.

WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location and how you engage with Commmerce, you may be entitled to some or all of the following rights regarding your personal information:

Right to Access: You have the right to request disclosure of the personal information we collect, use, or share about you, along with details regarding our data handling practices.
Right to Rectification: You have the right to request the correction of any inaccurate personal information we hold concerning you.
Right to Erasure: You have the right to request the deletion of personal information that we have collected about you.

To exercise your rights, including the “right to access”, “right to rectification”, and “right to erasure,” please send an email to support@commmerce.com.

If you have interacted with or made purchases from a Commmerce partner, please reach out to that specific partner for assistance or send an email to support@commmerce.com.

To maintain the security of your information and the integrity of our services, we may need to verify your identity before processing your request. In certain situations, we may require additional details, such as your email address or a government-issued identification, to complete this verification process.

CONTROLS FOR DO-NOT-TRACK FEATURES

Many web browsers, as well as certain mobile operating systems and applications, include a feature known as Do-Not-Track (DNT) that allows users to express their preferences regarding the monitoring and collection of their online browsing activities. However, it’s important to note that there is currently no universally accepted technical standard for recognizing and implementing DNT signals. As a result, Commmerce does not currently respond to DNT signals or any other automated means that indicate your preference not to be tracked online.

At Commmerce, we prioritize your privacy and are dedicated to ensuring that our practices align with evolving industry standards. While we respect your choice to limit tracking, the absence of a standardized process means that we cannot guarantee compliance with DNT signals at this time. We understand that user preferences regarding tracking are important, and we are continually monitoring developments in this area. Should a standard for online tracking be established in the future that we are required to follow, we will promptly update our practices and notify you of any changes in our Do Not Track policy in a revised version of this Privacy Policy.

In the meantime, you retain control over your online experience by managing your browser settings. We encourage you to take advantage of your browser's privacy settings to customize your tracking preferences as desired. For more information on how to manage your preferences regarding cookies and other tracking technologies, please refer to the relevant sections of this Privacy Policy. At Commmerce, we are committed to transparency and to safeguarding your information in accordance with your preferences.

COOKIES POLICY FOR COMMMERCE AND OTHER TRACKING TECHNOLOGIES

This Cookies Policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using Cookies, and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

At Commmerce, we employ cookies and similar tracking technologies, such as web beacons and pixels, to access or store information related to your interactions with our Services. These technologies enable us to enhance your user experience by remembering your preferences, optimizing the performance of our website, and analyzing usage patterns. Cookies, which are small data files placed on your device, allow us to collect information about your browsing activities, enabling us to tailor our services to meet your needs more effectively.

In addition to cookies, we may utilize web beacons and pixels to gather data on how you engage with our communications, such as emails and online advertisements, providing us with insights into their effectiveness. This information helps us understand user behaviors and improve our offerings accordingly.

We recognize the importance of privacy and transparency concerning the use of these technologies. Therefore, we have included comprehensive details about how we implement cookies and similar trackers, as well as guidance on managing your cookie preferences, in our Cookie Policy. This policy outlines your options for refusing or accepting different types of cookies to ensure that you have control over the information we collect through these technologies. By using our Services, you consent to our use of cookies and tracking technologies as described in this policy, but you are welcome to adjust your settings at any time to align with your personal privacy preferences.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies we use.

TYPE OF COOKIES WE USE

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Commmerce

Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies

Type: Persistent Cookies

Administered by: Commmerce

Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid having to re-enter your preferences every time you use the website.

Your Choices Regarding Cookies

If You prefer to avoid the use of cookies on the website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option to prevent the use of cookies at any time.

If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

DO WE MAKE UPDATES TO THIS POLICY?

Commmerce recognizes that maintaining transparency regarding our practices is essential, and as such, we may periodically update this Privacy Policy to reflect changes in our practices, services, or applicable regulations. Whenever we make updates, the most recent version will be marked with a new "Revised" date at the top of the document, and these changes will become effective immediately upon being made available on our website.

In the event that we implement significant modifications to this Privacy Policy that may impact your rights or how we handle your personal information, we will take additional steps to ensure you are informed. This may include prominently displaying a notice on our website or directly sending you a notification via email or through our platform. We want to ensure that you are aware of any changes that might affect your experience and rights as a user of Commmerce.

We encourage you to regularly review this Privacy Policy to stay informed about how we are committed to protecting your information and respecting your privacy. By keeping up with the changes, you can better understand our data practices and how they may affect you. Your continued use of our services following any modifications to the Privacy Policy constitutes your acknowledgment of the changes and consent to be bound by the updated terms. At Commmerce, we are dedicated to safeguarding your privacy and providing you with the necessary information to make informed decisions regarding your personal data.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, please contact us at: support@commmerce.com

or by post at: COMMMERCE REVOLUTION AND FUTURE TECHNOLOGIES PRIVATE LIMITED
#35, IAS Colony, 5th B Cross, 16th Main, BTM 2nd Stage, Bangalore, India - 560076

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