AI agents for retail, working on your real store data.
Ask your POS how today went and get the real number. Bill, create products and raise purchase orders by voice. Let an AI bot answer "where is my order" from live orders. Every answer comes from your own stock, sales and customers, not guesses.
Most retail AI can talk. Very little of it can actually do the work.
A chatbot bolted onto your website does not know what is in your stockroom, what sold this morning or where a customer's parcel is. So it guesses, or it says "please contact support". Commmerce AI sits on the same records your POS, inventory and order management already run on. That is the difference between an assistant that sounds helpful and an agent that bills the customer, updates the stock and tells the shopper exactly where their order is.
This is what people mean by agentic commerce
Agentic commerce is AI that takes actions in a business, like creating an order, updating stock or sending a payment link, instead of only answering questions. For a retailer, an agent is only as good as the data it can see and the actions it is allowed to take. Commmerce gives it both, with people kept in charge of anything that moves money.
Three places AI works for you
Each one lives inside a Commmerce product, working on the same records as the rest of your store.
Store assistant
A voice assistant at the counter with over 100 commands. It sells, answers questions about your shop and your business, creates and edits records, and runs the daily routines that usually eat an owner's morning.
Explore POS →Customer agent
An AI bot on WhatsApp, email and social that answers from real order, catalogue and FAQ data. It shares product cards, payment and checkout links, and hands over to your team whenever a person is needed.
Explore Connect →Store builder AI
Generate text and images for your online store straight from the editor, so a new page or product section does not wait on a copywriter or designer.
Explore Online Store →Things you can just say to your POS
Not a demo vocabulary. These are the kinds of requests the store assistant handles every day, and when it needs more detail to finish a task, it asks for it.
Sell and take payment
- Add two of the steel bottles
- Hold this bill and start a new one
- Apply the festive coupon and take UPI
Ask about the business
- What are today's takings?
- Who are my top customers this month?
- Compare sales with last week
Create, edit, delete
- Add a new product
- Change the price of the cotton saree
- Create a purchase order for this supplier
Keep stock right
- Show me low stock
- Mark this item out of stock
- Raise a PO from the reorder suggestions
Run the day
- Give me my morning briefing
- Show the end of day summary
- Which customers should we follow up?
Handle the counter
- Print the last bill
- Send the receipt to the customer
- Mark this order delivered
AI you can trust with your store and your customers
Answers from your data
Sales, stock, orders and customers come from your Commmerce records, so the answer matches what you would find on screen yourself.
People approve the money
In customer conversations, refunds, discounts and other money actions always need a person to approve them. The bot cannot issue them on its own.
Your data stays in your store
Each merchant's AI works only on that merchant's data. One store's customers and conversations are never visible to another.
A human is one step away
The customer agent hands a conversation to your team the moment it needs a person, with the full order history already on screen.
Frequently asked questions
What is an AI agent for retail?
An AI agent is AI that does work, not just conversation. In Commmerce, the store assistant can bill a customer, create a product or purchase order, or answer how much you sold today, and the customer bot can tell a shopper where their order is and send a payment link. Both act on your real store data, not on general knowledge from the internet.
Where does the AI get its answers from?
From your own store. Sales, stock, products, customers and orders come from the same Commmerce records your POS, inventory and order management already use, so the answer matches what you would see on screen.
Can the AI issue a refund or discount on its own?
Not in customer conversations. In Connect, refunds, discounts and other money actions always need a person on your team to approve them. The bot cannot issue them alone, and it hands a conversation to a human whenever one is needed.
What can I do with the voice assistant in the POS?
Sell and take payment, ask questions about your shop and your business, create and edit records such as products, customers, orders and purchase orders, update stock and mark items out of stock, and run the day with low stock alerts, a morning briefing, an end of day summary and reorder suggestions. When it needs more information it asks for it.
Does the voice assistant work without internet?
The voice assistant needs an internet connection. Billing in Commmerce POS keeps working offline and syncs when you are back online, so a dropped connection never stops the counter.
Is my store data shared with other businesses?
No. Each merchant's AI works only on that merchant's data, and Connect isolates every merchant's conversations and customer data from every other merchant.
Do I need a separate AI tool or subscription?
No separate tool is needed. The AI lives inside the Commmerce products you already use: POS, Connect and the online store builder. Book a demo and we will show you what is included for your setup.
See an AI agent run a store counter.
We will show the store assistant and the customer agent working on a real store.
Book a Demo