Commmerce vs Interakt at a glance
| Commmerce | Interakt | |
|---|---|---|
| Channels | WhatsApp, email, and social unified | WhatsApp-centric |
| Order context on chats | Live from OMS and delivery on every conversation | Synced order data, WhatsApp-first |
| AI bot | Answers from real order, catalogue, and FAQ data with dual AI providers | Rule and flow based chatbot |
| Money-action safety | Refunds and discounts require human approval | Not a defined control |
| Part of a retail suite | Yes, one core with POS, inventory, delivery | WhatsApp commerce tool |
| Best fit | Retailers on Commmerce wanting one inbox | WhatsApp-first sellers |
Where Commmerce fits
One connected system built for retail brands, multi-outlet chains and enterprises:
- Offline-first GST POS + real-time inventory across every branch
- Built-in online store and Amazon/Flipkart marketplace sync
- Omnichannel order management, fulfilment and delivery
- Batch/expiry (FEFO), serial/IMEI, auto-reorder at chain scale
- Centralised control with per-outlet flexibility across your whole network
Where Interakt fits
Growing brands that sell and support primarily over WhatsApp and want catalogue messaging, broadcasts, and simple automation on that channel.
Notable strengths:
- WhatsApp shared inbox and chatbot
- WhatsApp catalogue and product messaging
- Broadcasts and notifications
- Order and abandoned-cart flows
What to weigh with Interakt
- Centred on WhatsApp rather than a unified inbox spanning WhatsApp, email, and social
- Commerce context is limited to what is synced, not a live panel of the customer's orders, catalogue, and loyalty from the core
- Not embedded in a retail operating system with POS, inventory, and delivery on the same data
Pricing
Commmerce: subscription pricing, with online store plans from ₹15/month; see the pricing page for current plans.
Interakt: Interakt is priced per plan plus WhatsApp conversation charges (verify current pricing on interakt.shop).
- Commmerce Connect is included in the Commmerce platform, with bring-your-own WhatsApp and email.
The honest verdict
Interakt is a good fit for brands whose selling and support run mainly on WhatsApp and who want catalogue messaging and broadcasts there. Commmerce Connect is for retailers who want one inbox across every channel, with the customer's live orders and catalogue attached to each conversation, an AI bot answering from real data, and human approval required on refunds and discounts. Choose Interakt for WhatsApp commerce; choose Connect for an omnichannel, context-aware inbox on your commerce core.
Frequently asked questions
Is Connect an alternative to Interakt?
Yes, especially if you want more than WhatsApp. Connect unifies WhatsApp, email, and social in one inbox and attaches the customer's live orders and catalogue to every conversation from your Commmerce store.
Does Connect show the customer's orders during a chat?
Yes. A commerce context panel shows orders, catalogue, delivery status, and loyalty beside every conversation, read live from the systems that own them.
Can I keep my WhatsApp number and email?
Yes. Connect uses bring-your-own WhatsApp Business Account and connects your existing email over IMAP and POP3, with no migration.
Explore Commmerce
Comparison based on publicly available information about Interakt as of July 2026, and may change. Product names and trademarks belong to their respective owners. Always verify current features and pricing with each vendor before deciding.
