One inbox for everything your customers say.
WhatsApp, email, and social in a single place, where every conversation already knows the customer's orders and catalogue. An AI bot answers from real order data, and every refund or discount still needs a human to approve it.
Schedule a DemoMessages slip between tools, and replies arrive with no context.
Customers reach you on WhatsApp, email, social comments, and DMs, and each lives in a different tool. Messages get missed, replies come late, and the agent answering "where is my order" has no order data in front of them. As you grow, the channels multiply and the volume on each rises, so the cost of answering climbs with revenue unless something automates the repetitive part.
A support inbox that already knows the order
Most support tools are just a chat window bolted onto your store. Connect sits on the Commmerce core, so context is not something you go and look up.
Every conversation arrives with the customer attached
Orders, catalogue, delivery status, and loyalty appear beside the chat, pulled live from the systems that own them. The agent, or the AI bot, answers "where is my order", shares a product card, or sends a payment or checkout link without ever leaving the screen. Connect reads order status from OMS and delivery, offers from the offers engine, and reviews from Signal, so the answer is always the real one.
Support desk, social suite, and campaigns in one surface
Connect is organised around three tabs, plus an email desk and a campaigns module, all channel-aware.
Chat
Every inbound conversation across your messaging channels in one queue, each ticket carrying full order and customer history.
Post and Engage
Publish to your social channels, and handle comments, reviews, and social engagement from the same place.
Email desk
Email is a first-class channel alongside messaging, so nothing lives in a separate inbox.
Campaigns and analytics
Run outbound engagement campaigns, and track both campaign results and how well the AI bot is performing.
An AI bot you can actually trust with customers
Unified inbox
Every conversation across WhatsApp, email, chat, and social in one surface.
Commerce context panel
Customer, order, catalogue, and loyalty beside every conversation, read live from the owning engines.
AI bot with real data
Answers from actual order, catalogue, and FAQ data, sharing checkout links and product cards, not guesses.
Guarded writes
Refunds, discounts, and other money actions require human approval by design. The bot cannot issue them alone.
Human handoff
The bot escalates to a human agent the moment a conversation needs one.
Dual AI providers
Anthropic and OpenAI, both first-class behind one router, so you are not locked to a single model.
Per-tenant isolation
Retrieval scoping and cross-tenant injection defence, so one merchant's bot cannot see another's data.
Contact resolution
Deterministically stitches a customer's identities across channels, with manual merge and unmerge and an audit log.
Campaigns and analytics
Outbound engagement campaigns with results and bot-quality analytics in one place.
Your number, your email, your data
Keep your WhatsApp number
Bring your own WhatsApp Business Account. You connect your number and WABA, you do not move them to us.
Bring your own email
Connect your existing email over IMAP and POP3, with no migration to a new address.
Your data stays yours
Per-tenant AI isolation keeps your conversations and customer data separate from every other merchant.
Start today, yourself
A free trial and do-it-yourself setup, so you begin straight away with no implementation project.
Frequently asked questions
Does the AI bot answer with my real order data?
Yes. Every conversation arrives with the customer's orders, catalogue, and loyalty attached from the Commmerce core, so the bot answers "where is my order" or shares a product or checkout link from real data, not guesses.
Can the bot issue a refund or discount on its own?
No. Money-adjacent actions like refunds and discounts always require human approval by design. The bot cannot quietly issue a refund; the approval step is a hard requirement, not an option.
Do I have to move my WhatsApp number to Commmerce?
No. Connect uses bring-your-own WhatsApp Business Account, so you keep your own number and WABA. You connect it, you do not migrate it.
Can I connect my existing email?
Yes. Email is a first-class channel and you connect your existing inbox over IMAP and POP3, with no migration.
Is my data isolated from other merchants?
Yes. Connect uses per-tenant AI isolation with retrieval scoping and cross-tenant injection defence, so one merchant's bot cannot see another merchant's data.
Which AI model does Connect use?
Connect runs dual AI providers, Anthropic and OpenAI, both first-class behind a single router, so it is not locked to one model.
Does Connect need an implementation project to start?
No. It is do-it-yourself with a free trial, so you can set it up yourself and start straight away rather than wait on an onboarding project.
Answer every customer, in context, from one place.
See Connect handle a live conversation with the order already on screen.
Schedule a Demo
