The results
Order placement time
8 mins→30 secs
Inventory accuracy
82%→99.8%
Stock discrepancies
daily→none
Delivery dispatch time
25 mins→under 5 mins
SLA breaches
9%→0.2%
Daily orders handled
200→1,400
Reconciliation
end-of-day manual→real-time
"Very professional, polite and customer centric team, always ready to go the extra mile."
Dr. Devsen Kruthiventi, Chief Technology Officer
How Commmerce helped
Tata Trust deployed Commmerce as one connected system spanning its online store, mobile app, inventory and delivery hub. Replacing disconnected tools with a single platform gave real-time inventory, faster order placement and dispatch, and automated end-of-day reconciliation across the operation.
